(Video) Whats new in ISO 9001:2015

 

What’s New In ISO 9001:2015

On September 23, 2015 ISO released the latest revision to the ISO 9001 Standard. So now that the world’s most popular and widely utilized quality management standard has been formally released to the public, I thought it would be a good time to give you a brief explanation of the changes and what effect those changes will have on organizations and the people who have the responsibility of implementing, managing and auditing the new standard.

Let me give you a little history…

ISO 9001 has been around since the early eighties and has evolved as business needs and requirements change over time. The most recent version of the standard, ISO 9001:2008 has been in effect for the past seven years and was due for a makeover.

ISO 9001:2015 builds on the foundation of the previous versions of the standard to better guide businesses and organizations in achieving quality products and services, by streamlining processes, focusing on continuous improvement efforts and placing a greater emphasis on management responsibility and risk identification.

ISO 9001 has long been a valuable tool for businesses and organizations to adopt a process approach and create effective quality management systems and processes that improve efficiency and provide confidence to potential clients that a standardized level of quality will be met. ISO 9001:2015 maintains this emphasis on a process approach while also stressing the importance of proactive and strategic planning.

So what are some of the changes included in the new 2015 revision of the standard?

 

While many of the concepts from the 2008 version of the standard remain, there are some significant changes and additions to the 2015 version which we will take a closer look at right now:

  • One of the more obvious changes to the 2015 revision will be in the look and structure of the standard itself. In an effort to maintain consistency across multiple ISO management systems, the latest revision takes on the new Annex SL format that is shared by other standards such as ISO 14001 Environmental Management Systems (both the IS0 14001 and new ISO 9001:2015 share the same clause structure) to allow organizations the ability to implement and integrate multiple management systems more easily and effectively.
  • Another major addition to the ISO 9001:2015 revision is the incorporation of risk based thinking within the management structure of the organization. This is not to be confused with a standalone risk management procedure, but the incorporation of risk awareness and identification throughout the system as a whole. Top management are now required to develop processes that allow foresight and planning for possible risk factors that may have a negative impact on process and performance as well as identify and take advantage of possible opportunity. With the addition of risk based thinking, the section addressing preventive action (Sub-clause 8.5.3 in ISO 9001:2008) has been deemed redundant and therefore removed from the 2015 revision.
  • Greater Emphasis on Leadership and Management Commitment – The new standard is intended to promote integration and alignment with business processes and strategies. With this integration, top management now have more responsibility in taking on a proactive role in the health and promotion of the quality management system. The requirement for a single point of contact or management representative regarding the QMS has been removed and a new section on leadership has been added to better emphasis a greater involvement from the leadership team.

Along with the major structure and concept changes that are prominent in the new ISO 9001:2015 revision, there are some additional changes that many people familiar with the ISO 9001:2008 version will notice almost immediately.

  • No Mention of a Quality Manual – One of the biggest omissions to the new standard is the requirement for an organization to maintain a documented Quality Manual. Organizations that wish to continue this practice and maintain a quality manual outlining its QMS are welcome to do so, however it is no longer required by the standard.
  • “Product and Service” – Another notable change is the replacement of the term “product” with “product and services” which is intended to better address service based organizations.
  • “Documented Information” – Along with the change in the term “product” the 2015 revision also replaces the common terms “documents” and “records” with “documented information”. The new standard is less prescriptive on when and where this documented information is required and how and organizations should manage this.

This is not an exhaustive list of amendments to the new version of the standard, but a high level look at the new content and structure of the newly released standard.

So what does this mean for the ISO 9001:2008 version of the standard and the organizations that are currently certified to or following this standard?

The new ISO 9001:2015 standard has been formally released for public consumption and implementation. However, organizations are not expected to be compliant to the new changes immediately. Starting the day the new standard was released, organizations have been granted a 3 year transition period before compliance to the new standard is required for those that maintain certification to ISO 9001:2008. So don’t throw out your copy of the existing 2008 standard just yet!

Organizations and quality professionals are urged to become familiar with the new requirements and perform gap analysis of their current system to determine the steps required for eventual implementation of the new 2015 revision by September 2018.

While quality personnel and auditors are still required to be proficient in the 2008 standard it is important to be proactive in learning the requirements of the 2015 revision in order to understand the concepts and requirements and better assist their clients and organizations with the transition process.

To Learn more about the latest edition of ISO 9001:2015 Check out our ISO 9001 Online Training Packages!

Jumpstart Your Career With These 5 Benefits of Quality Management

You have knowledge, skills, and experience in your current position, but you would like to set yourself apart from your peers, and get noticed for the value that you can add to your current, or prospective organization.

What makes you stand out from the crowd? You work hard – but lots of people work hard – and put in those extra hours and effort to get things done! Unfortunately, work ethic alone is not going to boost your career in a significant way, and in an accelerated time frame.

You dream of building a successful career that allows you the freedom to grow and explore new opportunities. You hope that one day you will be the person that people turn to for guidance and direction.

But right now, it seems like your career has reached a plateau, and has lost its forward momentum, or you are just not happy in your current situation and require change, or a fresh start.

Sound on the mark? Guess what — there are ways to add to your skill set, and experiences without taking unnecessary career risks or interfering with your current position.

In fact, your employer may even be open to footing the bill for relevant training if you show added value to the organization as a result!

Let me share with you 5 extremely valuable, but under explored, benefits of quality management, and how, by adding basic quality training, tactics, and frameworks to your existing professional expertise, it can help to elevate your career in ways you may have never considered.

The benefits highlighted in this post are not some generic or hypothetical possibilities. I have developed this list from my own first hand experiences and professional endeavors. I have advanced and diversified my own career by augmenting my existing expertise with quality management based skills and proficiencies, and I am confident that they can work for you as well.

Quality management professionals operate in a variety of functions such as – process and systems management, quality assurance and control, supply chain management, risk management, and business improvement – just to name a few.

Any of these quality functions, when added to your current skill set, would be a huge asset to current or prospective employers, or to your own entrepreneurial endeavors.

So with that said – Here are 5 career benefits of quality management, when added to your current skill set:

Benefit #1: Learn valuable management strategies, and the mechanics of how companies operate.


It is puzzling to me that more is not made of the personal career advantages, and knowledge gained from performing procedural assessments, audits, and other quality management related functions.

Procedural assessments of supplier, manufacturing, repair/overhaul facilities, corporate head offices, or internal departments and satellite operations, are a gold mine for acquiring priceless insights on the mechanics of business, and management processes.

Lets look at it from an academic view point. While enrolled in a business program or studying towards an MBA, you were offered the chance to evaluate an established organization from within, ask extremely valuable and pointed questions to people in key positions regarding process development, implementation and monitoring.

What would you say? Of course you would jump at the chance!

This is exactly the kind of access, and learning potential that is available when performing quality audits, and assessments.

There is an abundance of practical knowledge to be gained, whether you are performing an assessment of a product assembly line, or breaking down the procedures that make up a corporate risk management process.

Now, of course, it goes without saying that there are ethical responsibilities to consider here, and the integrity of the audit process, and the trust, and respect of the organization being assessed must be maintained at all times.

All specifics regarding corporate, tactical business processes, and proprietary information are to be kept in strict confidence, and not to be copied, or shared.

But one cannot help but grow professionally from the exposure to this type of environment, and experience.

Benefit #2: Do you love the idea of business travel, getting away from the office, and getting the guided tour of some interesting organizations?

Do you enjoy traveling for business? Does the thought of visiting various locations, and organizations, both domestically and internationally, sound like an intriguing career option?

I love to travel! I am not particular on the location, or even the method of transportation. I am happy to jump in my car to attend a meeting on the other side of town, or board a flight to another continent to visit a vendor or affiliate organization.

I enjoy the variety it adds to my regular routine, and the experience I gain regardless of the significance – every instance holds a degree of value, and I feel I walk away having grown professionally from each experience.

Through my career in quality management, I have had the fortunate opportunity to experience some amazing locations, shared knowledge with an assortment of businesses, and in those travels have made some invaluable contacts, and friends.

I realize that frequent business travel is not for everyone, and depending on the area, or function of quality management one might focus on, will largely dictate the frequency of travel required – if at all.

As a Vendor/Supplier Assessor, or Lead Auditor for a certifying, or regulatory body you may spend a large portion of your time in transit.

In the case of a Corporate Internal Auditor, Quality Coordinator, or Manager, frequent travel may not be a part of the job description.

The beauty of a career in quality is that you can take the direction that best suits your lifestyle.

Benefit #3: Increase your earning potential, and professional marketability to potential employers or within your current organization.

Who wouldn’t like to boost their ability to earn more, and provide additional value to their organization, or become more appealing to prospective employers?

By taking steps to improve, and enhance your skill set, you not only shine a light on yourself as a viable candidate for career growth, but also become more self confident that your perceived value is justified.

Its no secret that developing, and expanding your expertise, and increasing your level of professional knowledge, are major factors in determining your earning potential.

Yet so many people sit back and rely on the merits of their existing skill set, or education, and hope that by achieving a certain level of ‘time on the job’ will equate to higher pay, and advancement.

But why wait around for the years to add up before pursuing your career objective.

As I mentioned earlier in this post, quality management proficiency can easily be added to your existing skill set without interruption to your current position, or career function, and with minimal financial impact when compared to other alternatives.

And with that added knowledge, and expertise brings career dexterity, and value. This translates into better positioning in terms of advancement, and earning potential.

Now don’t get me wrong, I am not trying to say that once you take a few quality related courses, or acquire an auditor certification, you are instantly going to have businesses throwing bags of cash your way, or opening up a corner office, and an executive parking stall!

This is not a realistic view, and one I would not try to falsely claim, but if you make a game plan for your career advancement, and develop your skill set in a systematic way, you will be setting yourself up for future success.

Benefit #4: Seamless transition between diverse industries, or positions.

Industry diversity is a very valuable professional advantage, and one that can provide career opportunities that might never have been possible otherwise.

Many people have the misconception that due to their academic background, or career experience, they are pigeon-holed in their current career, or position.

What many fail to realize is that the education, skills, and experiences acquired over the course of ones career, to this point, are far more valuable, and transferable than you might think.

As is the case with quality management tactics, and processes, you will find that many of the principles remain the same across all industry sectors.

You may find yourself at a career crossroads, but as a quality management professional, you will become well equipped with skills, and proficiency that transcend industries.

There is growing long term demand for quality management professionals across all industry sectors, and can be adapted to all organizations, regardless of type, size and product/service provided.

This professional flexibility allows you the freedom to go where the opportunities are.

Of course, there will be technical aspects of the new position that you will not be proficient in, and industry jargon to familiarize yourself with, but with the help of co-workers, management personnel, and daily participation, listening, and inquiry when necessary, you will develop this knowledge as you progress, and before long, your lack of industry specific experience will no longer be an issue.

I personally moved seamlessly from aviation to oil and energy, and just as seamlessly between technical operations, engineering, and construction – quality management is a truly transferable qualification!

Benefit #5: Follow your entrepreneurial spirit, and start your own consulting, or auditing business.

Becoming an entrepreneur is something that many people dream about. The freedom, and ability to develop, and nurture something that is truly your own, and not the result of someone else’s vision, is a very powerful possibility.

There are almost 28 million small businesses in the US, and over 22 million are self employed, with no additional payroll, or employees and 52% of those small businesses are home-based.

So the allure of being your own boss, making your own hours (within reason of course), and being accountable to yourself, and your valued clients is appealing to many.

If the risk associated with walking away from your current job to brave the entrepreneurial landscape is a little too great for your liking right now, there is also the option of starting up something on the side, to get your feet wet, and test the waters.

Many quality management professionals take this route, and become full, or part time entrepreneurs at some point in their careers. Because quality management so easily transcends industry boundaries, a quality professional could find endless opportunity, and client base, in order to offer their expertise.

Some examples of the direction a qualified quality management professional with an entrepreneurial spirit might take are:

  • Freelance Auditor – offering services for companies, or certifying bodies,
  • Training – developing, and administering training programs, and classes on quality, auditing, and management based material,
  • Consulting – helping organizations improve performance, and build foundations in the areas of quality, operational, and management principles.

These are just a small representation of the opportunities a quality professional could explore in the pursuit for professional independence.

So lets wrap this thing up!

As I stated earlier in this post, all of the benefits I have included here are a direct result of my own personal experiences, and I am confident that with an informed, and strategic approach to career advancement, anyone can take advantage of these benefits in just the same way.

Quality management has a lot to offer, as a dedicated career path, or just an added skill set to enhance your current position and professional expertise.


Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

 

Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

 

Click here to get your free copy

Mastering ISO 9001:2015

Looking for a Career Transition? Consider Quality Management

shutterstock_76415941Have you ever felt you could accomplish more in your career, or long for a change in direction or to explore a new field? Maybe you’ve felt frustration because you lack the knowledge or skills to excel in a corporate environment or manage a team of professionals?

All of the above scenarios are possible without interfering with your current position, or starting from scratch and spending four plus years and thousands of dollars obtaining a new university degree or college diploma.

Keep reading and I will share the exact frameworks I used to go from working night shift as an aircraft technician, to landing a position as a Corporate Manager by augmenting my pre-existing skill and experience with quality management  principles and literally doubling my salary in a relatively short period of time.

Why Quality Management?

Why would I decide to get into the field of quality management? What benefit could that possibly have on my career advancement? I don’t know anything about auditing, quality control or assurance!

You may not realize it, but you likely have a sizable degree of competency in quality management already. Through your career experience you understand the processes and procedures required to complete tasks proficiently and meet requirements, but you see it in the context of production or an end result, and not for the strategically planned and systematic steps to reaching the final goal with accuracy and consistency.

Each of those individual steps has a purpose and when you step back and deconstruct the process you can see the mechanics that make up the whole. This is Quality Management, understanding the reasoning behind the mechanics of a process and ensuring their execution to reach that expected result each time.

With a mixture of select quality and management training and an informed action plan you could be on your way to becoming a quality management professional and taking your career to new heights.

Once you have a level of proficiency in quality management principles, and frameworks, you can apply those principles to any industry or corporate discipline. Quality management principles remain the same regardless of the application and can be adapted to all organizations, regardless of type, size and product/service provided.

Familiarize Yourself with the Quality Community

Now that you have a general idea of what quality management looks like, its time to really dig in and immerse yourself. Find out everything you can about quality management and options available in this field. But don’t limit your search to quality specific topics alone. Find out what other skills will assist you in your career goals such as management or administrative accompaniments.

If career advancement has always been a priority, then you have likely done some elemental research on such topics already.

When I first began my career in quality management as a quality auditor I spent countless hours researching the field online, participating in quality related forums and read hundreds of articles. I was determined to learn everything I could to better position myself for advancement. I still do this now!

Read online blogs, and forums on the topic, and find out what others in this field are talking about. Participate in threads and post relevant questions. What skills are required? What training would you have to take to gain the required skill set? Most people will be happy to share their knowledge and experiences with you.

I recommend you reach out to managers or key people at organizations you would be interested in working for or hiring managers within your current place of employment. This will not only give you priceless first hand insight, but could be a much needed foot in the door down the line.

Keep a record of your findings during your research activities, and update it as you go. Take note of websites you find helpful, blogs you enjoy reading or forums that offer value . Make a separate section for courses and training you uncover as well as the method of instruction and start dates. Some courses may only be available in your location at select times, and can fill up quickly, so its a good idea to keep track of this information as not to miss out on a valuable offering.

Maintaining a record when performing research is vital in keeping yourself from becoming overwhelmed, as you chase links and process a hefty amount of information. This may seem like hard work — and it is — but remember, you are doing the work upfront and eliminating the guess work as you start to progress and make career decisions later on.

Develop Your Quality Game Plan…

Establish a game plan and map out the steps you plan to take to achieve your goals. By putting together a strategic list of action steps, you will remain focused and motivated. It will give you a clear path to achieving your goals and help you right the ship if you start to get discouraged or confused about what to do next.

Use the information you uncovered during your research and develop your strategies. Again, as you did in the research stage, keep a record of your plan. This will be a valuable resource as you progress. When you get stuck or become overwhelmed with tactics or lose sight of your next move, go back to your plan and regain your focus. This is a very important step and should not be overlooked. Set achievable milestones along the way to help with motivation.

It’s Time to Take Action…

Begin implementing your strategies. This is where the fun starts! Put your hard work to good use and systematically implement each strategy by following the game plan you have laid out for yourself. Remember to refer back to your plan regularly for guidance and motivation.

Sign up for the individual training courses you identified to be most valuable during your research. Whether it be proficiency in Microsoft Office, leadership skills, or business management. Enroll in an Internal/External Auditing course, or Root Cause Analysis, or an ISO 9000 familiarization course online — or your industry standard equivalent.

You should have the logistics of where and when these courses are being offered from your research. Most Universities will have a continuing education program geared towards mature part time students with careers and families. These courses are generally offered in a blended format, partly online and partly in classroom. You can even enrol in a certificate program if you wanted to go deeper into a particular area.

Remember to reach out to leaders in the quality field, and forge relationships that will benefit you now and in the future. Networking with people in your industry is such an important activity that can add massive value to your career advancement, but is highly overlooked. So give yourself the advantage!

You don’t need to complete everything all at once, but get the ball rolling. You will be surprised how gratifying it is once you complete each step. When I completed a course or training program I could not wait to get started on the next.

These are some of the exact strategies I used to advance my own career. I have learned that by breaking things down into actionable steps and systematically following through, anyone can make themselves more marketable to their desired employers.


 

Would you like to learn more about systems that will help you advance your career from someone who has spent countless hours researching and implementing these strategies? Just give me your name and email address here, and you’ll get access to my private email list, including strategies and tactics I won’t share anywhere else.

Also, get my FREE Quality Essentials eCourse and learn how Quality Management can help to diversify and expand your professional skill set.