Quality Management plays a critical role in every organization regardless of industry or geographical location. Without it, the chances of meeting customer expectation and achieving success are virtually impossible. ISO 9001 provides organizations with a proven framework for the implementation and maintenance of a quality management system that can:
· Increase profits
· Satisfy customers
· Land more business opportunity.
In this book Gregory Peckford gives a detailed, easy to understand clause-by-clause explanation of the latest ISO 9001:2015 version of the world’s most widely recognized management standard. Whether you’re a small business just looking to develop a new quality system, or an established organization currently certified to ISO 9001 and wish to understand the new requirements, this is the guide for you.
About the Author:
Greg Peckford is the founder of QCAonline.com and is a corporate quality/health, safety and environment management professional with over 18 years’ experience in areas of aviation, oil and energy, engineering and construction management.
Peckford is a certified quality auditor and HSE administrator, holding certifications with Exemplar Global, ASQ (American Society for Quality) and ACSA (Alberta Construction Safety Association).