Does Your Internal Audit Program Meet The Requirements Of ISO 9001:2015?

Check out this video Lesson from the Mastering ISO 9001:2015 Online Training Program on the requirements for Internal Audit included in the latest version of the ISO 9001 standard.

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What Does Your Quality Policy Say About You?

shutterstock_223009246(Excerpt from Mastering ISO 9001:2015 – A Step-By-Step Guide To The World’s Most Popular Management Standard)

Organizations are required to develop, implement and maintain a clear quality policy that conveys internally and externally that the organization promotes a quality culture and aims to achieve customer satisfaction.

The quality policy is the top-tier document for the quality management system, and provides a high-level description of the organization’s commitment to quality.

To ensure that everyone has a clear comprehension of its purpose, and be on the same page with the organization’s strategic direction, the policy should be written in clear, easy-to-understand language.

Top management may delegate the development of the quality policy, but it is ultimately the responsibility of top management to provide input and vision to the contents of the policy.

This is the organization’s mission statement in terms of quality, and its commitment to improvement and customer satisfaction.

  • Section 5.2.1 of the ISO 9001:2015 standard requires that the quality policy be appropriate to the context of the organization, and reinforce its purpose and strategic direction. This is a short, high-level glimpse at what the organization is all about, what they do well, and where they strive to be in the future. This goes back to clause 4.1 (understanding the organization and its context) but is obviously just a short glimpse into the information deriving from that process.
  • The quality policy must also provide a framework for developing and implementing the organization’s quality objectives. This is not the place to list or document the organization’s objectives, however, it should reference that the organization shall establish such objectives, and strive to meet and continuously improve them. Of course the quality objectives are going to relate to the organizational context and strategic direction reflected in the quality policy.
  • The policy must reflect the organization’s commitment to satisfy applicable requirements. This is pretty self-explanatory and should not be over-complicated when it comes to the quality policy. A simple statement showing the organization’s commitment to meeting all applicable requirements is sufficient. It is not the place to explain what those requirements are, or how the organization plans to meet them – just that they are committed to do so.
  • The organization’s policy should also reflect a commitment to continually improve the established quality management system. Again this does not need to be over-complicated. No need to explain the methods used for continuous improvement efforts, simply that the organization will strive to improve its quality management system, wherever and whenever possible.

Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

Click here to get your free copy

It’s Official…I’m An Author!

book-launchWell its been a year in the making but I am excited to share my new book “Mastering ISO 9001:2015 A Step-By-Step Guide To The World’s Most Popular Management Standard” now available on



About the book:

Quality Management plays a critical role in every organization regardless of industry or geographical location. Without it, the chances of meeting customer expectation and achieving success are virtually impossible. ISO 9001 provides organizations with a proven framework for the implementation and maintenance of a quality management system that can:

·         Increase profits

·         Satisfy customers

·         Land more business opportunity.

In this book Gregory [DP1] Peckford gives a detailed, easy to understand clause-by-clause explanation of the latest ISO 9001:2015 version of the world’s most widely recognized management standard. Whether you’re a small business just looking to develop a new quality system, or an established organization currently certified to [DP2] [GP3] ISO 9001 and wish to understand the new requirements, this is the guide for you.


Greg Peckford is the founder of and is a corporate quality/health, safety and environment management professional with over 18 years’ experience in areas of aviation, oil and energy, engineering and construction management.

Peckford is a certified quality auditor and HSE administrator, holding certifications with Exemplar Global, ASQ (American Society for Quality) and ACSA (Alberta Construction Safety Association).