Does Your Internal Audit Program Meet The Requirements Of ISO 9001:2015?

Check out this video Lesson from the Mastering ISO 9001:2015 Online Training Program on the requirements for Internal Audit included in the latest version of the ISO 9001 standard.

Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

Click here to get your free copy

What Does Your Quality Policy Say About You?

shutterstock_223009246(Excerpt from Mastering ISO 9001:2015 – A Step-By-Step Guide To The World’s Most Popular Management Standard)

Organizations are required to develop, implement and maintain a clear quality policy that conveys internally and externally that the organization promotes a quality culture and aims to achieve customer satisfaction.

The quality policy is the top-tier document for the quality management system, and provides a high-level description of the organization’s commitment to quality.

To ensure that everyone has a clear comprehension of its purpose, and be on the same page with the organization’s strategic direction, the policy should be written in clear, easy-to-understand language.

Top management may delegate the development of the quality policy, but it is ultimately the responsibility of top management to provide input and vision to the contents of the policy.

This is the organization’s mission statement in terms of quality, and its commitment to improvement and customer satisfaction.

  • Section 5.2.1 of the ISO 9001:2015 standard requires that the quality policy be appropriate to the context of the organization, and reinforce its purpose and strategic direction. This is a short, high-level glimpse at what the organization is all about, what they do well, and where they strive to be in the future. This goes back to clause 4.1 (understanding the organization and its context) but is obviously just a short glimpse into the information deriving from that process.
  • The quality policy must also provide a framework for developing and implementing the organization’s quality objectives. This is not the place to list or document the organization’s objectives, however, it should reference that the organization shall establish such objectives, and strive to meet and continuously improve them. Of course the quality objectives are going to relate to the organizational context and strategic direction reflected in the quality policy.
  • The policy must reflect the organization’s commitment to satisfy applicable requirements. This is pretty self-explanatory and should not be over-complicated when it comes to the quality policy. A simple statement showing the organization’s commitment to meeting all applicable requirements is sufficient. It is not the place to explain what those requirements are, or how the organization plans to meet them – just that they are committed to do so.
  • The organization’s policy should also reflect a commitment to continually improve the established quality management system. Again this does not need to be over-complicated. No need to explain the methods used for continuous improvement efforts, simply that the organization will strive to improve its quality management system, wherever and whenever possible.

Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

Click here to get your free copy

It’s Official…I’m An Author!

book-launchWell its been a year in the making but I am excited to share my new book “Mastering ISO 9001:2015 A Step-By-Step Guide To The World’s Most Popular Management Standard” now available on



About the book:

Quality Management plays a critical role in every organization regardless of industry or geographical location. Without it, the chances of meeting customer expectation and achieving success are virtually impossible. ISO 9001 provides organizations with a proven framework for the implementation and maintenance of a quality management system that can:

·         Increase profits

·         Satisfy customers

·         Land more business opportunity.

In this book Gregory [DP1] Peckford gives a detailed, easy to understand clause-by-clause explanation of the latest ISO 9001:2015 version of the world’s most widely recognized management standard. Whether you’re a small business just looking to develop a new quality system, or an established organization currently certified to [DP2] [GP3] ISO 9001 and wish to understand the new requirements, this is the guide for you.


Greg Peckford is the founder of and is a corporate quality/health, safety and environment management professional with over 18 years’ experience in areas of aviation, oil and energy, engineering and construction management.

Peckford is a certified quality auditor and HSE administrator, holding certifications with Exemplar Global, ASQ (American Society for Quality) and ACSA (Alberta Construction Safety Association).

Exploring The Unknown – Little Room For Error In NASA’s Juno Mission


I don’t know about you, but I am fascinated with all things space, science, and technology, so when I heard about the Juno Space Mission to explore or largest neighbor after the sun, Jupiter, I was instantly hooked!

I for one think it is amazing that we are capable of pulling off such a feet of technical and scientific exploration. One of the Things I am fascinated by is the technical expertise and forethought that would have to go into something of this magnitude, and the multitude of systems and check and balances that would be necessary to insure its success.

So I sat down and hammered out this blog post on the importance of applying lessons learned and quality processes that we as professionals know are required for successful projects, regardless of the size and complexity of the task.

Read the Post here:

Exploring The Unknown – Little Room For Error In NASA’s Juno Mission












(Video) Whats new in ISO 9001:2015


What’s New In ISO 9001:2015

On September 23, 2015 ISO released the latest revision to the ISO 9001 Standard. So now that the world’s most popular and widely utilized quality management standard has been formally released to the public, I thought it would be a good time to give you a brief explanation of the changes and what effect those changes will have on organizations and the people who have the responsibility of implementing, managing and auditing the new standard.

Let me give you a little history…

ISO 9001 has been around since the early eighties and has evolved as business needs and requirements change over time. The most recent version of the standard, ISO 9001:2008 has been in effect for the past seven years and was due for a makeover.

ISO 9001:2015 builds on the foundation of the previous versions of the standard to better guide businesses and organizations in achieving quality products and services, by streamlining processes, focusing on continuous improvement efforts and placing a greater emphasis on management responsibility and risk identification.

ISO 9001 has long been a valuable tool for businesses and organizations to adopt a process approach and create effective quality management systems and processes that improve efficiency and provide confidence to potential clients that a standardized level of quality will be met. ISO 9001:2015 maintains this emphasis on a process approach while also stressing the importance of proactive and strategic planning.

So what are some of the changes included in the new 2015 revision of the standard?


While many of the concepts from the 2008 version of the standard remain, there are some significant changes and additions to the 2015 version which we will take a closer look at right now:

  • One of the more obvious changes to the 2015 revision will be in the look and structure of the standard itself. In an effort to maintain consistency across multiple ISO management systems, the latest revision takes on the new Annex SL format that is shared by other standards such as ISO 14001 Environmental Management Systems (both the IS0 14001 and new ISO 9001:2015 share the same clause structure) to allow organizations the ability to implement and integrate multiple management systems more easily and effectively.
  • Another major addition to the ISO 9001:2015 revision is the incorporation of risk based thinking within the management structure of the organization. This is not to be confused with a standalone risk management procedure, but the incorporation of risk awareness and identification throughout the system as a whole. Top management are now required to develop processes that allow foresight and planning for possible risk factors that may have a negative impact on process and performance as well as identify and take advantage of possible opportunity. With the addition of risk based thinking, the section addressing preventive action (Sub-clause 8.5.3 in ISO 9001:2008) has been deemed redundant and therefore removed from the 2015 revision.
  • Greater Emphasis on Leadership and Management Commitment – The new standard is intended to promote integration and alignment with business processes and strategies. With this integration, top management now have more responsibility in taking on a proactive role in the health and promotion of the quality management system. The requirement for a single point of contact or management representative regarding the QMS has been removed and a new section on leadership has been added to better emphasis a greater involvement from the leadership team.

Along with the major structure and concept changes that are prominent in the new ISO 9001:2015 revision, there are some additional changes that many people familiar with the ISO 9001:2008 version will notice almost immediately.

  • No Mention of a Quality Manual – One of the biggest omissions to the new standard is the requirement for an organization to maintain a documented Quality Manual. Organizations that wish to continue this practice and maintain a quality manual outlining its QMS are welcome to do so, however it is no longer required by the standard.
  • “Product and Service” – Another notable change is the replacement of the term “product” with “product and services” which is intended to better address service based organizations.
  • “Documented Information” – Along with the change in the term “product” the 2015 revision also replaces the common terms “documents” and “records” with “documented information”. The new standard is less prescriptive on when and where this documented information is required and how and organizations should manage this.

This is not an exhaustive list of amendments to the new version of the standard, but a high level look at the new content and structure of the newly released standard.

So what does this mean for the ISO 9001:2008 version of the standard and the organizations that are currently certified to or following this standard?

The new ISO 9001:2015 standard has been formally released for public consumption and implementation. However, organizations are not expected to be compliant to the new changes immediately. Starting the day the new standard was released, organizations have been granted a 3 year transition period before compliance to the new standard is required for those that maintain certification to ISO 9001:2008. So don’t throw out your copy of the existing 2008 standard just yet!

Organizations and quality professionals are urged to become familiar with the new requirements and perform gap analysis of their current system to determine the steps required for eventual implementation of the new 2015 revision by September 2018.

While quality personnel and auditors are still required to be proficient in the 2008 standard it is important to be proactive in learning the requirements of the 2015 revision in order to understand the concepts and requirements and better assist their clients and organizations with the transition process.

To Learn more about the latest edition of ISO 9001:2015 Check out our ISO 9001 Online Training Packages!

ISO 9001:2015 Is Here!

The world’s quality management systems standard, ISO 9001, has been revised. Here, Kevin McKinley, Acting ISO Secretary-General, and Nigel Croft, Chair of the subcommittee that revised ISO 9001, tell you everything you need to know about the new edition of this landmark standard that enhances an organization’s ability to satisfy its customers and provides a coherent foundation for growth and sustained success. Check out the video here!

ISO 14001 Environmental Management

The world’s environmental management systems standard, ISO 14001, has been revised. Here, Kevin McKinley, Acting ISO Secretary-General, and Anne-Marie Warris, Chair of the subcommittee that revised ISO 14001, tell you everything you need to know about the new edition of this landmark standard that is helping organizations around the world to reduce their impact on our environment. Check out the video here!