Is A Virtual Quality Manager A Good Fit For Your Business?

So you just purchased a shiny new car with all the bells and whistles. You have wanted this beautiful, sleek and sporty peace of coveted machinery for such a long time. You are well versed on every feature and spec included in this state of the art road warrior, searched every auto website and review forum and now finally the time has come!

Its purchase day and you can’t wait to take this baby for a spin down the closest freeway…but wait, there is one last thing you are missing, the dreaded insurance.

Everybody wants the new car, they are eager and excited about the color, tech package, and let’s not forget about the prestige, the envious looks from neighbors as you slowly parade down your street! Yet nobody wants to think about the auto insurance policy that will be needed to take care of you and your precious new chariot! Where is the fun in that?

I mean, insurance has no physical, or emotional presence attached to it. It costs you money, yet you see no tangible return from it, however, you would never think of driving off of the car lot without it! Why? Because it protects your investment!

How does this relate to quality management?

This is the view many businesses have when it comes to the quality management function within their organization.

Again, quality management offers no tangible result, or physical value on the surface. It doesn’t show the potential of production, or operations which will ultimately produce a product or service which converts into revenue and profit.

Yet your company will not survive without it. It’s really that simple.

Unless you can develop quality processes within your organization that will help to ensure your product or service is up to, or exceeding your client’s expectations your business will not survive, but be left with nothing to show for your troubles. Similar to driving off the dealer car lot without adequate insurance and running headlights first into the car in front of you.

I get it, time is at a premium, and you’re consumed with trying to establish your business, keep things moving forward, and keep the company in the black. But there are other ways of accomplishing your quality goals and requirements without sacrificing your valuable time and energy, or that of your management group.

What is a Remote Quality Advisor?

Don’t worry, I am not suggesting your hire a dedicated Quality Manager, or costly in-house consultant, in order to meet this demand. In fact your quality processes and requirements may not be sufficiently demanding enough to warrant that level of representation.

Instead, why not take advantage of a Virtual Quality Advisor to provide you with the support you need, when you need it, for this vital part of your business.

Small to mid-sized companies know they need a quality system, or representative in place in order to stay in the game and meet the requirements of their clients and industry regulations, however, may not possess the knowledge, or experience, to handle this important function themselves. It is also likely that they simply do not have the resources to hire a full time quality representative, or house consultant to manage this area of their business for them.

A professional Quality Advisor can take the load off your busy shoulders with expert quality management advice, counseling, customer request support, documentation development and much much more for a very reasonable price point.

  • No costly in-house consultant
  • No unnecessary overhead such as benefits, vacation pay, etc.
  • No full time employees or managers until your organization requires that level of representation

What are the benefits of a Remote Quality Advisor?

An off site Quality Advisor can provide remote support services when you need them. Such services could include:

  • Have a quality related question? Just pick up the phone or send an email for the answers or guidance on how best to proceed.
  • Your client have a request, or requirement, that your not sure how to meet? Simple, call or email and have your Quality Advisor show you the way to make your clients happy and get that much needed work!
  • Have an industry requirement that you need to comply with? You guest it! A qualified Quality Advisor can handle that for you as well.
  • Regulatory compliance an issue? A Quality Advisor can help you do the research to meet best meet this regulatory requirement and guide you through the process.
  • Need quality documentation, but not sure where to start?Have your Quality Advisor work with you to develop quality related documentation that is tailored to your business?
  • Just wish to know where your business stands in terms of your quality system, or requirements, and get feedback on where to go next with your quality system? With input from you and your management team A Quality Advisor can assess your business and give you the detailed feedback you need to take your business to the next level of success!

A professional Quality Advisor can quite simply be the easiest way to meet your quality requirements and goals without breaking your budget and help bridge that gap between simply needing support and requiring the services of a full time Quality Manager. For now why not have a remote Quality Advisor manage all your quality needs for you and keep your cost low.

How QCA Online can help!

We have developed a unique online resource that will have a substantial impact on your business by making it easy for you to set up or improve a quality system that will satisfy client and industry requirements, without the expense of hiring an in-house consultancy firm or sending employees to costly off site training, losing valuable production time.

As you know, every organization, without exception, must have a valid quality system in place in order to meet client expectations, regardless of who that client is, and ultimately stay in business.

Our Virtual Quality Manager Program is a highly efficient way to implement or improve a quality management system within your organization and get the support you need when you need it most, train as many of your staff or management personnel as you wish without putting a dent in your training budget, receive “on-demand” assistance from an experienced and certified management professional to help you implement your new system and get all the quality documentation you require to help your business run effectively with little disruption to production or operations.

This is truly a unique and effective way to get your quality system up and running easily and quickly!


Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

 

Click here to get your free copy

Mastering ISO 9001:2015

How Training Personnel On Your Quality System Can Produce Positive ROI. Don’t Stop At The Quality Manager.

Is the Quality Manager the only individual within an organization that requires training on quality and improvement methods? Absolutely not!

In order for an organization to get the most value out of their quality program, and to ensure it is effective, is to train as many people as possible or even all employees, depending on the size of the company, on the concepts and strategies that its quality management system is based on.

Why train multiple people on quality?

People need to understand why quality processes have been put in place, and their individual roles and responsibilities to the success of these processes.

They must understand how their actions can affect cross functional departments and ultimately the quality of the products and services produced by the organization.

This can’t be achieved simply by posting your company’s quality policy in the main entrance or employee lunch areas.

The best way to ensure the success of any program within an organization is to secure buy-in from all personnel.

The best way to achieve buy-in is by educating them on that program and the reasons for its implementation.

What about the cost?

Now, I get it, it’s expensive to train large numbers of individuals. You have the cost of the training, lost work or production time, hotels, travel, food expenses, etc.

The list goes on. One major complaints about classroom style training methods is the time consuming nature of the programs which take away from valuable time that could have been spent on other work.

With online training, employees can participate in their online courses at any time from any location – including at home, during down time at work, or anywhere else they feel is appropriate.

In today’s advances in technology and online learning these expenses can be mitigated or even erased entirely.

You can now train as many people as you wish for a very minimal cost in dollars and lost time.

Can online training really be engaging for the student?

Of course you have to be selective with your online training options and ensure you get a quality product that will help students remain engaged and retain the information being presented.

Certainly there are a lot of sub-par virtual training programs out there that provide robotic and automated voice and presentation methods.

This helps no one! But an engaging and effective real life instructor can make all the difference and also provide that personal touch that is missing from many online training programs.

It’s a requirement!

ISO 9001:2015 requires that a single point of contact for the quality program is no longer sufficient to meet the standard and that it is now the responsibility of top management to be aware and involved in the quality function and the continual improvement of the organization.

Why stop at top management?

Why not educate as many people as possible and leverage the power of education and personal involvement throughout all levels of the company?

You would be amazed at just how effective this can be.

A company’s ROI from an online training program can be substantial and immediate!

How QCA Online can help!

We have developed a unique online resource that will have a substantial impact on your business by making it easy for you to set up or improve a quality system that will satisfy client and industry requirements, without the expense of hiring an in-house consultancy firm or sending employees to costly off site training, losing valuable production time.

As you know, every organization, without exception, must have a valid quality system in place in order to meet client expectations, regardless of who that client is, and ultimately stay in business.

Our new Online Quality Management Systems Implementation Program is a highly efficient way to implement or improve a quality management system within your organization that is based on, and compliant with, the world’s most recognized quality standard, ISO 9001 (certification is not required), train as many of your staff or management personnel as you wish without putting a dent in your training budget, receive “on-demand” assistance from an experienced and certified management professional to help you implement your new system and get all the quality documentation you require to help your business run effectively with little disruption to production or operations.

This is truly a unique and effective way to get your quality system up and running easily and quickly!


Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

Click here to get your free copy

Marketing Your Quality System. Why Organizations Should Promote this Valuable Asset

 

Does your organization display or promote its quality system proudly in its marketing?

If the answer is yes, then kudos to your management and marketing team for understanding that this is a valuable selling point to your prospective customers and clients.

If you answered no, then why not?

Why not use this very valuable asset within your marketing arsenal?

But don’t worry, this is a relatively simple fix, however, may require a small amount of resources for branding purposes. Not as much as you might think though.

My question to you is why would you not elect to show the world that you are committed to providing a quality product or service to your clients, and that you have taken the time and resources required in order to develop and implement a quality system and establish a quality culture within your organization?

Don’t you think the public should be aware of this fact?

I mean it could quite simply come down to the deciding factor between you and the other guys in your market.

What if our quality management system is not certified?

Many organizations will display their ISO certification on their website, email signatures or marketing materials, but that certainly doesn’t mean you must have a certification to show off your commitment to quality and improvement.

If your industry, or clients, demand such a certification then this is a different story and you must comply in order to stay competitive, however, many clients or customers will not care if you hold a certificate.

Simply displaying the fact that you have taken it upon yourselves to focus on quality will go a long way.

What if we don’t have a quality system?

Don’t currently have a quality management system in place at your organization? (Contact us, we can help with that!)

Maybe you have not had the resources, or expertise/experience to develop and implement a quality system, or have had your head down focused on making the company profitable and keeping the lights on, that you haven’t had the time to devote to this task.

Well what better reason than to add to your public and client perception and add to your marketing plan then to put that missing piece of the puzzle in place.

As I mentioned above you do not have to go all in and implement an ISO 9001 ready quality system with all the bells and whistles.

Simply start small and develop a system that works well for your current scope of business.

This gives you the opportunity to show your commitment to bettering your organization and satisfying your customer or client needs.

You can then build on that system as needed over time, and as your business becomes more complex.

The message here is start now! It’s not an all or nothing type deal with any management system.

How should a company promote its quality system?

So how exactly are you supposed to promote your quality system anyway?

Many organizations will include something on their website.

A menu tab simply titled “Quality” will do the trick.

Once a prospective client clicks on this tab you have a small blurb explaining your commitment to quality and how you go about achieving it.

This does not have to be a long drawn out document explaining every aspect of your quality system in detail, but simply a policy statement, and the fact that you have developed processes to ensure quality is upheld within the organization.

Include a small blurb on your marketing flyers and company portfolio.

Again this can simply be a very short statement about your organization’s commitment to quality and client satisfaction.

If you have a certification then include the approved logo or identification to show this.

What about a safety system?

Have a safety program within your business?

Promote that too! This is another area of your organization that you should be proud to display.

It shows you are committed to safe working conditions for your employees and not simply looking to turn a profit at all costs.

People are much more in tune with such things these days and want to do business with a caring and moral organization.

This also helps in finding and retaining good talent to improve your business and add to your success.

In conclusion

So to sum things up, don’t miss the opportunity to promote your commitment to providing quality products and services whenever you can.

In today’s marketplace it is a great selling feature and in many cases a must.

So show it off and put it to work for you beyond the benefits of having efficient processes within the organization.

How QCA Online can help!

We have developed a unique online resource that will have a substantial impact on your business by making it easy for you to set up or improve a quality system that will satisfy client and industry requirements, without the expense of hiring an in-house consultancy firm or sending employees to costly off site training, losing valuable production time.

As you know, every organization, without exception, must have a valid quality system in place in order to meet client expectations, regardless of who that client is, and ultimately stay in business.

Our new Online Quality Management Systems Implementation Program is a highly efficient way to implement or improve a quality management system within your organization that is based on, and compliant with, the world’s most recognized quality standard, ISO 9001 (certification is not required), train as many of your staff or management personnel as you wish without putting a dent in your training budget, receive “on-demand” assistance from an experienced and certified management professional to help you implement your new system and get all the quality documentation you require to help your business run effectively with little disruption to production or operations.

This is truly a unique and effective way to get your quality system up and running easily and quickly!


Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

 

Click here to get your free copy

Is certification required to take advantage of ISO 9001? Simple answer is No!

Every organization needs to have a quality management system in order to maintain compliance with industry and client/customer requirements.

This is a given in today’s business environment.

Without it you will be trampled by the competition or die a slow death under the compiled weight of your own waste and inefficiency.

Since most quality systems are derived from some form of ISO quality standards, it is fair to assume that your organization would require formal certification to one of these standards in order to take advantage of the many benefits they offer.

But this would be an inaccurate assumption.

Is ISO 9001 certification required?

So when you are faced with the inevitable question from an executive of an organization if ISO certification is going to add value to the company, the short answer may simply be: No!

But the more detailed answer is going to be: It depends!

There are certainly circumstances where making the operational and financial commitment to formal ISO certification will be a business necessity.

It may us be a requirement or norm within your particular industry, or your clients may demand it before they will enter into a contract with your company.

In these circumstances it simply becomes a necessary cost of doing business.

Like insurance or utilities. However, there are many other circumstances that will not require your organization to cough up the hefty initial and recurring fees required for certification.

So we don’t need a quality system then?

Now that doesn’t mean you do not require a quality system, or that you should not base that system on ISO 9001.

It simply means you can take advantage of the globally recognized structure of ISO 9001 without the high cost of becoming formally certified.

I have personally worked within many organizations that have structured their quality management systems under the ISO 9001 standard, yet have not sought certification and have successfully operated within their scope of work very well.

The majority of their clients could care less whether they have the certificate posted in the from entrance of the head office, but will certainly require them to demonstrate that they have a ISO compliant quality system in place and that they are indeed following it.

This demonstration usually comes in the form of a QMS documentation review which is followed up with periodic audits to show conformance.

This system works extremely well and allows organizations the ability to acquire contracts without certification which, let’s face it, can be a financial burden for many.   

Why ISO 9001?

So why use ISO 9001 to develop your quality system in the first place?

Well one easy answer to that question is that it is the most widely used and recognized standards for quality management in the world and has been fort many years.

So you can be certain that your quality system will be accepted and produce valuable benefits to your company.

Another solid reason is the fact that it makes the process of developing and implementing a quality system very easy for the organization’s management team.

The structure and requirements are all laid out in a single document that you can use to ensure you are hitting all the necessary points.

Many organizational leaders do not have the experience or expertise to take on this activity, so the ISO 9001 standard makes this a much less daunting task.

Although you would still be advised to bring in some form of expert help in this process.

So as you can see, a quality management system based on the ISO 9001 standard can be very beneficial to an organization, but do not gasp at the thought of becoming certified as soon as you here the word ISO.

You can still get a tremendous amount of value from implementing a system that is simply compliant to the standard and yet not formally certified.


Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

Click here to get your free copy

Two Reasons Your Company Must Have A Quality System. They are Not What You Think!

Why is it that most business leaders take painstakingly detailed steps to develop systems for business functions such as production and operations, yet cringe as if someone has just run their nails down a chalkboard at the thought of developing and maintaining a system for quality management?

This is by far one of the last major programs to be developed in many companies, and not very effectively when it finally has been implemented.

Why do you think that is?

Every executive, with no exception, will be quick to voice the proverbial “quality is of utmost importance” when the subject is raised.

“We take the quality of our products and services, and the satisfaction of our customers very seriously, in fact it is our number one priority here at Acme Inc.”

Yet when it comes time to focus on building a QMS they shelve it for another day when there are less pressing issues standing in the way.

Yes, this applies to you!

This applies to you!

Many management types reading this article right now (and I do hope there are many), are shaking their heads and asserting “this does not apply to me or my organization!

We have a robust quality oriented strategy here!”

But it does apply to you….and you, in your heart of hearts you know this to be true…and that’s ok!

There is a valid reason for this. And that is, quality is in most cases a non-value added function of an organization.

Wait…what? Did he really just say that out-loud? He will never get invited back to another quality convention or social event again!

And that would be tragic believe me…there’s nothing better than some good quality talk over a cold brew, believe me!

Yes I said it! And I stand by that statement regardless of the consequences to my social status in the quality community!

Let me explain:

But what exactly do I mean by that? Surely quality adds value, right?

Yes of course it does, but not in the tangible way you get value from production or operations.

Quality does not generate the cold hard cash that you get from the development and physical production of a product to be handed over to a paying customer or a service to a client.

You can’t touch it, or watch it accumulate in a spreadsheet or bank account. It’s very difficult to measure and report to shareholders in such a way that shows results.

And what is it that we are trying to achieve as executive or management personnel? The generation of revenue and increased profit margin.

So it’s natural that you would focus your attention to the functions of the organization that will bring you such tangible returns.

So does this make quality any less important, or valuable to the organization’s bottom line?

I think you already know the answer to that question, at least I certainly hope you do, or else you are in for a bumpy road along your journey to business success!

No lecture here. Not today!

Now before you start thinking…”here we go with another soapbox lecture from a quality advocate. “Oh those quality management types are always preaching about the cost of quality and continuous improvement, while they slow production with their corrective actions and incessant chattering about following procedures to the letter!”

I’m not going to do all that here, not today, although you know I could in spades.

Nope, that’s not the message I am toting with this article.

Two (2) simple reasons.

In the following paragraphs I am going to give you two (2) simple and straightforward reasons why you need to implement a quality system within your organization regardless of size or industry, and why you should do it sooner than later.

That’s right!

Just two (2) simple reasons. But in fact, I could easily sum it up in 4 words: You have no choice! But that leaves me with little to write about, so here we go:

Reason #1: Your industry demands it.

Reason #1: Your industry demands it.

Chances are there is some form of regulatory body or industry standard that have to be adhered to in your area of business, regardless of what that industry may be.

If you don’t play by the rules then you do not get to play in the sandbox with the other kids!

Most industries have standards and regulations that must be followed by any organizations performing operations within that given industry, and these regulations and standards must be followed at a minimum.

It’s up to the organization’s leadership team to determine if they will reach over and above that minimum standard, which of course they should to get maximum benefit out of their program.

In the aviation industry for example, you have the regulations set forth by the transportation authority within that country, such as the FAA in the US, or Transport Canada here in my neck of the woods.

Then there is also AS9100 which is essentially ISO 9001 with some aviation specific content added in.

Manufacturing will also have its industry standards depending on the type of manufacturing and product being produced, such as automotive, electronics or metals, just to name a few.

All of these will have a versions of ISO 9001, again with some industry specific content incorporated.

I could go on with endless examples, but I think you get the picture.

Whether its government or industry regulated, quite simply, if your company does not follow the industry rules and regulations that have been set in place in order to maintain a standard level of quality, then you are out of business before you even offer your first product or service.

Which leads us back to my 4 keywords mentioned earlier…You have no choice!

Reason #2: Your clients and customers demand it.

Now, if the first reason wasn’t convincing enough then I hope this one makes more of a case for the importance of implementing a quality management system within your organization.

If your client, or possible client, dictates that they will only do business with organizations that have a quality system in place that conforms to a minimum standard, then as in the case stated in reason #1, you would be wise to move forward, otherwise you are going to get left out of that sandbox I mentioned earlier. And that means no revenue or profit!

Again, this standard will likely take the form of an ISO standard relevant to that particular industry.

The customer may not require your organization to be formally certified, holding a valid ISO certificate issued by an authorized registrar, but you can bet they will want to see you demonstrate a compliant quality system prior to signing off on any contract award.

Compliant being the key word here.

This does not simply apply to clients in the form of other organizations offering contracts for products or services supplied by your organization, but the general consumer as well.

Of course the general consumer is not looking for proof of a quality management system within the organization producing the product or service they are about to purchase, but will demand it through the use of their wallets.

Quality products will produce return customers!

And again, you guessed it…You have no choice!

So as you can see there is much more to the importance of implementing a quality system that is compliant to the relevant industry standards, such as ISO 9001, then reducing waste, streamlining processes, and maintaining continual improvement strategies.

Your operations and production processes, which ultimately bring in revenue and profit, simply depend on it!


Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

Click here to get your free copy

ISO 9001:2015: A Powerful Way To Up Your Game In 2017

There are over one million organizations in over 170 countries registered to ISO 9001.

That alone is a pretty impressive statistic claimed by www.iso.org.

But what this stat is missing are the countless other companies worldwide that have adopted the ISO 9001 standard as a blueprint for the development and implementation of their quality management systems without becoming formally certified.

So with so many companies and organizations following this diverse management standard, wouldn’t it seem beneficial to incorporate it into your career development strategy?

Quality management gets a bad rap.

The fundamental concepts of process improvement and ensuring customer satisfaction can, many times, turn into a game of gotcha, with misguided audits turning up endless infractions against procedures that often do not accurately reflect the day-to-day activities of the people performing the work, and is essentially worth no more than the paper on which they are printed.

We begin to see quality as a necessary evil that is forced upon us, but really serves no purpose to the organization’s bottom line.

This is a flawed interpretation of a very powerful business management tool, and in this post I am going to show you how quality management, and the new ISO 9001:2015 standard in particular, can help to improve business performance, make you a smarter more effective professional, and help to elevate your career regardless of the industry in which you work.

What is ISO 9001?

First off, for those who are not so familiar, let me give you a little background on the ISO 9001 standard.

ISO 9001 is a globally recognized quality management standard that sets out the criteria for organizations, large or small, to set up, implement and maintain a quality management system.

This helps streamline business processes and promote improvement throughout all areas of the organization.

Although ISO 9001 has traditionally been viewed as an isolated quality function, I like to think of it as more of a business management standard that focuses on developing processes to improve quality and consistency.

Now, I’m not saying that you should march into the office of the CEO, waiving the latest copy of ISO 9001, and proclaim that you should instantly be promoted to “manager of business awesomeness”! (However, if you do decide to take that route, please set your cell phone to record! I would very much like to hear how that conversation ends!)

So while ISO 9001 is not a complete standalone business management blueprint, it is a valuable tool that does provide some fundamental management principles that will help to improve the way organizations operate at all levels; information that could be very valuable to you, as a professional, in helping the organization to incorporate and manage those principles effectively.

How often is the standard revised?

ISO 9001 has been around since the eighties, and has seen periodic revisions since that time to reflect growing global requirements and modern business activities.

The ISO 9001:2008 edition was introduced back in, you guessed it, 2008 and had been in effect until September 2015, when the latest revision, ISO 9001:2015 was introduced as the latest and greatest. But don’t be so quick to turn your back on the 2008 version so quickly, just because the new 2015 model comes waltzing in, flashing its new features like “risk-based thinking” and “organizational context”. – Such a flirt!

ISO 9001:2008 has not been put out to pasture just yet.

It will be recognized over the next 3 years, as organizations are granted this grace period to perform gap analysis and become compliant to the new 2015 standard.

So as you can see, each major overhaul of the standard, while undergoing various minor revisions throughout it’s lifetime, will remain in effect for a considerable time period.

Also as each subsequent revision builds off of its predecessor, it is never a matter of starting from scratch upon the release of a new edition, for those who become proficient in the ISO 9001 standard and worry that their knowledge will become obsolete.

More about ISO 9001:2015…

As I mentioned above, ISO 9001:2015 brings with it some new and exciting changes, but one notable change to the standard, that I feel is relevant to this article in particular, is that the 2015 edition has become much less prescriptive and allows each organization the discretion of determining just how the intent of the standard relates to the nature and operation of their particular scope of business.

This allows for greater flexibility for both the application of the standard to all types of organizations, as well as making it much more malleable for those organizations in developing processes that provide maximum value to their specific operations.

How can ISO 9001 help you?

So what does all this mean for those of us who are looking to improve performance in our organizations or individual departments, or who would like to add valuable knowledge to our professional tool kit and create career opportunities for your own professional growth?

The increased discretion afforded to each organization in determining exactly what processes will be required, as well as the complexity of those processes, is based on comprehensive review and determination of its internal and external context.

As a result, organizations may find it difficult to accurately interpret the standard, and make such determinations, without the assistance of individuals who have a sound understanding of the concepts and intent of each clause of the ISO 9001 standard, as well as how each new clause applies to the organization.

This will invariably result in increased consultancy, or quality management representation, required by organizations to ensure they make the appropriate provisions for the initial incorporation or transition to the ISO 9001:2015 requirements, and continue to maintain this conformity to the latest revision of the standard.

So who best to provide that expertise than you! Be the one that organizations turn to for the help they will surely need.

What if I’m not directly involved in quality management?

The benefits of understanding and becoming proficient in the ISO 9001 standard are not limited to quality management professionals alone.

The concepts and guidelines laid out in the standard are valuable to any organization or individual looking to grow their understanding of managing effective business processes.

Would it not be beneficial to be in a position to offer valuable insights on how to improve on your organization’s processes, even from a departmental level?

You do not have to be developing or implementing a full blown quality management system with the goal of obtaining certification to the ISO 9001 standard, but you could certainly use that knowledge to improve on the processes that relate to your role within the organization, both directly and indirectly.

Business improvement and enhanced customer satisfaction, regardless of whether those customers be internal departments that rely on your particular output, or external customers, are not isolated quality management functions, but the responsibility of all personnel within the organization.

I’m not sure that ISO 9001 relates to my industry.

Learning and becoming proficient in the ISO 9000 family of standards has been one of the most impact-full factors in my career progression to date, and continues to be a driving factor in my success as well as the success of the organizations I work for.

ISO 9001 is designed as a generic standard that is meant to apply to any type of organization regardless of the industry or field of operation.

This diversity has been made even more apparent with the latest ISO 9001:2015 edition of the standard.

I myself have transitioned from multiple industries from aerospace to oil and energy, engineering to field construction, so I can say with experience that the concepts of the ISO 9001 standard are relevant and common place in all situations.

A process is a process in any business sense, and continuous improvement is essential in the success of any organization.

Conclusion

For me personally, learning and becoming proficient in the ISO 9001 standard has been profound on my ability to advance my career and transverse through multiple industries and professional disciplines, while helping organizations improve quality, business and operational performance.

I am certain that the same results can be accomplished by anyone incorporating this valuable (quality) management standard into their professional credentials.


Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

Click here to get your free copy

Trump Signs Executive Action to Advance Keystone XL Pipeline. First Steps To Bring Jobs Back To America?

So I originally wrote this article back when Donald Trump was still the President Elect and not officially sworn in as the 45 President of the United States of America. This was a time of bold promises and loaded comments foreshadowing what was to come once the new administration took office on January 20, 2017.

Well, we are still inside the first week with the new @POTUS and there have been some major actions taken that have direct relation to the content of this article and the promise of a better North American economic outlook.

Click here to read the full article.

 

 

 

Click the book image below to get your free copy of “Mastering ISO 9001:2015” A Step-By-Step Guide To The World’s Most Popular Management Standard!

Click here to get your free copy

Come visit us at the Calgary ASQ Quality Conference on Nov 4!

asq-conference

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3d-book-templateQuality Management plays a critical role in every organization regardless of industry or geographical location. Without it, the chances of meeting customer expectation and achieving success are virtually impossible. ISO 9001 provides organizations with a proven framework for the implementation and maintenance of a quality management system that can:

· Increase profits

· Satisfy customers

· Land more business opportunity.

In this book Gregory Peckford gives a detailed, easy to understand clause-by-clause explanation of the latest ISO 9001:2015 version of the world’s most widely recognized management standard. Whether you’re a small business just looking to develop a new quality system, or an established organization currently certified to ISO 9001 and wish to understand the new requirements, this is the guide for you.

Get Your Copy Today!

About the Author:

Greg Peckford is the founder of QCAonline.com and is a corporate quality/health, safety and environment management professional with over 18 years’ experience in areas of aviation, oil and energy, engineering and construction management.

Peckford is a certified quality auditor and HSE administrator, holding certifications with Exemplar Global, ASQ (American Society for Quality) and ACSA (Alberta Construction Safety Association).

Happy Halloween From QCA Online and The Peckford Family!

 

3d-book-templateQuality Management plays a critical role in every organization regardless of industry or geographical location. Without it, the chances of meeting customer expectation and achieving success are virtually impossible. ISO 9001 provides organizations with a proven framework for the implementation and maintenance of a quality management system that can:

· Increase profits

· Satisfy customers

· Land more business opportunity.

In this book Gregory Peckford gives a detailed, easy to understand clause-by-clause explanation of the latest ISO 9001:2015 version of the world’s most widely recognized management standard. Whether you’re a small business just looking to develop a new quality system, or an established organization currently certified to ISO 9001 and wish to understand the new requirements, this is the guide for you.

Get Your Copy Today!

About the Author:

Greg Peckford is the founder of QCAonline.com and is a corporate quality/health, safety and environment management professional with over 18 years’ experience in areas of aviation, oil and energy, engineering and construction management.

Peckford is a certified quality auditor and HSE administrator, holding certifications with Exemplar Global, ASQ (American Society for Quality) and ACSA (Alberta Construction Safety Association).